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Rayvid AI Refund Policy

Last updated: Nov 3, 2025

We are committed to delivering outstanding service and ensuring your complete satisfaction with Rayvid AI. If your purchase doesn't meet your expectations, our refund policy offers a clear and equitable process.

Qualification Requirements

To be eligible for a refund, these criteria must be satisfied:

  • Time Limit: Refund requests must be made within 7 days of your purchase date.
  • Usage Threshold: Less than 30% of your purchased credits must have been used. This policy ensures refunds remain available for users who haven't extensively used our platform.
  • Account Status: Your account must maintain good standing without any Terms of Service violations.

Ineligible Circumstances

Refunds are not available under these conditions:

  • Usage exceeding 30% of purchased credits.
  • Requests submitted beyond 7 days after purchase.
  • Complimentary or promotional credits (provided without charge).
  • Technical problems that our support team has successfully resolved.

Requesting Your Refund

If you meet the eligibility requirements, follow this process:

  1. Reach Out: Send an email to contact@rayvid.app using "Refund Request" as your subject line.
  2. Include Information: Provide your transaction/order ID, purchase date, and explain your reason for requesting the refund.
  3. Assessment Period: Our team will evaluate your request and confirm eligibility within 3-5 business days.
  4. Response: You'll receive email notification regarding the approval or denial of your request.

Processing Timeline

After your refund receives approval:

  • Processing typically occurs within 7-10 business days.
  • Funds will return to your original payment method.
  • Your bank or payment processor may require an additional 3-5 business days before funds appear in your account.
  • Unused credits will be removed from your account when the refund is processed.

Policy Changes

We may update this refund policy to align with business practice changes or legal requirements. Updates will appear on this page. We recommend checking this policy regularly to stay current with any modifications.

When you purchase credits from Rayvid AI, you confirm that you have reviewed, understood, and accepted this Refund Policy.